If you’ve removed the ice bucket, be sure it was replaced correctly.

Check that the ice bucket is correctly placed.

You can read more about counterfeit water filters here. Do make sure you’re buying certified Sub-Zero water filters-there are many counterfeit refrigerator water filters online, and not only do they perform less well, some are even made of toxic materials. For best results, Sub-Zero recommends changing the water filter every 6-12 months, depending on usage. Your Use & Care manual will have instructions on how to change the filter and you can purchase replacement Sub-Zero water filters here. If it’s been a while since you changed the filter, the mesh may have become clogged with mineral deposits, blocking water flow through the unit. The problems with your ice maker may be something you can easily troubleshoot and correct yourself without having to call us at Box Appliance for a service call. Summer’s upon us and that means hot days, so here is some Sub-Zero ice maker troubleshooting to get your ice maker back on its feet so you can have the tall, icy glass of water for which you’re thirsting. We’re sorry to hear your Sub-Zero Ice Maker is no longer making ice.

Sub-Zero Ice Maker Troubleshooting: Not Making Ice

Sub zero water filter installation